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Once completed, highlight ‘Reboot system now’ and press the Power key. ![]() Wait until your phone is finished doing the Master Reset.Now highlight the option ‘Yes - delete all user data’ using the Volume Down key and press the Power button to select it.Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’.This is just the first phase of the entire process. #Skype video freeze on samsung galaxy s7 android#NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond. However, before you actually do that, make sure you back up your data and files including your pictures, music, etc. Unlike the Facebook app that also came pre-installed, the Messages app is embedded in the firmware natively that’s why a reset is necessary. More often than not, clearing its cache and data fixes the problem but if it fails, then you have just to reset your phone.Ī reset is necessary if the procedure above won’t work simply because it’s a pre-installed app that’s crashing. The “Messages” in the error is referring to the native messaging app that crashes immediately after you open it. Have you guys heard about this problem? If so, how can you fix it?”Ī: Yeah, it’s a common error, actually. Anyway, after the update, I can no longer send text messages because every time I open the app, the error “Unfortunately, Messages has stopped” would pop up and there’s no other options but OK and REPORT. #Skype video freeze on samsung galaxy s7 update#Q: “ I think there was an update recently but I’m not sure if it was for the phone or just some apps. The phone will now reboot longer than usual.Wait until your phone is finished wiping the cache partition.Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.Once highlighted, you may press the Power key to select it.Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’.When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.Press and then hold the Home and Volume UP keys, then press and hold the Power key.However, if this problem occurred after updating the device, then you should try wiping the cache partition if the procedure above didn’t work. If the error just popped up out of nowhere, it might be just a minor glitch with the app and doing the steps above will fix it. ![]() Tap Clear cache and then Clear data, Delete.Touch Applications and then Application manager. ![]()
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